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A Short Guide on Refunds on Amtrak Tickets


Amtrak Corporation, commonly known as Amtrak, is a passenger railroad service that provides medium and long-distance inter-city rail services in the United States and to nine different cities in Canada. Amtrak is known for its customer commitment and the scheduled passenger trains to several destinations.

If you recently made a reservation with Amtrak and you couldn’t make it, now the only infuriating thought you have is what will happen to the hard-earned money you used to buy the train tickets. If you are going through a similar infuriating situation and you need to get a better outlook for its refund procedure, in that case, the following points will help you significantly.

Can you get a refund for Amtrak tickets?

If you need to get your money back for the reservation you made with Amtrak, and you are not so sure whether Amtrak will provide the refund or not, in that case, you can relax because you can surely get your refund from Amtrak if you meet its refund policy. Suppose you are not so sure about its refund policy. In that case, you can either call the official Amtrak refund phone number, you can continue reading because the following will help you get the perfect idea about the Amtrak refund procedure, criteria, and steps.

How to get a refund from Amtrak?

If you need to know about the procedure through which you can get a refund from Amtrak, in that case, the following points will help you get a perfect idea accordingly;

  • Visit the official Amtrak website with the help of your internet browser.
  • Locate and click on the option ‘Modify Trip’ present in the main section of the website.
  • A sub-menu will appear that will ask you to enter the following details.
  • Reservation/ Ticket Number
  • You can choose the second one from the options stated below;
  1. Email address
  2. Phone Number
  3. Last Name
  • Once you enter the details listed above, click on the option ‘Find Trip.’
  • The following page will showcase all the information about your booking with Amtrak.
  • Click on the option ‘Refund’ present on the following page.
  • It will redirect you to the refund request form page.
  • Fill out the form and proceed to the confirmation page.
  • It will then display whether you are eligible for a refund or not.
  • If you are eligible for an Amtrak refund, it will display the respective refund amount accordingly.
  • Your refund request will be initiated after that.

Thus, you can get a refund from Amtrak with the help of following the points listed above in a hassle-free manner.

What is the Amtrak refund policy?

If you are now through with the refund procedure and you wish to know the policies under which you can get the complete refund of the amount you paid at the time of booking your train tickets, in that case, the following points will help you figure out the Amtrak refund policy in a hassle-free and timely manner;

  • You can get the entire amount as a refund if you cancel your reservation within 24 hours of making the purchase.
  • The Amtrak booking should have been made with the help of the official Amtrak website or by calling the reservations number of Amtrak.
  • If you purchased a value fare, you could get a full refund by canceling your reservation 15 days before your scheduled departure. If you cancel your Amtrak tickets in less than 14 days from your departure, 25% will be charged as a cancellation fee.
  • If you purchased a flexible fare, you could get a complete refund if you cancel your flight tickets before your scheduled departure.
  • If you purchased a Business Fare, you could get a complete refund if you cancel your flight tickets before your scheduled departure.
  • If you purchased a Premium Fare, you could get a complete refund if you cancel your flight tickets before your scheduled departure.
  • If you purchased a Sleeper accommodation ticket, you could get a full refund if you cancel your tickets 121 days before your scheduled departure; a 25% cancellation fee will be charged if you cancel within 120 to 15 days before your scheduled departure. If you cancel within 14 days before your scheduled departure, 25% cancellation fees will be charged, and the remaining amount or balance will be provided as an eVoucher.

Does Amtrak have refunds?

Yes, Amtrak does have refunds, and a full refund amount is provided to the passengers who meet the Amtrak refund policy. Suppose you still have any irritating queries related to your refund with Amtrak. In that case, you can send an email to the official Amtrak refund email address that you can find on Amtrak's official contact support page.

Does Amtrak give refunds for late trains?

If you are now through with the entire Amtrak refund procedure and criteria and your train got late, and now the only provoking thought you have is ‘Does Amtrak give refunds for delays?’ In that case, the following points will help;

  • Yes, Amtrak provides refunds for late trains.
  • If the train got late due to an issue that could have been controlled by the Amtrak management, in that case, you’d receive a full refund.
  • If your connecting train is late, then you’ll receive a refund for the unused portion of your Amtrak train tickets.

Thus, the above-listed points will help you understand the Amtrak refund for delay in a hassle-free manner for your benefit.

Does Amtrak give vouchers for delays?

If you do not wish to get a refund and have plans for traveling with Amtrak shortly, you can request a eVoucher instead of a refund. An eVoucher of the same amount will be credited to your Amtrak account that you can use for making a reservation or modifications on your Amtrak tickets.

How long does it take to get a refund from Amtrak?

If you have a pending refund from Amtrak and you are not so sure about the time when you’ll receive your refund, in that case, the amount will be credited to your bank account within 7-10 business working days.

Does Amtrak hold connecting trains?

Normally, Amtrak doesn’t guarantee connections less than 60 minutes. However, if you have a connecting train of 90 minutes, you’ll be provided with full AMtrak assistance, and the waiting time will not seem so with proper guidance and support from the customer support team of Amtrak.

If your train tickets were affected due to medical problems, then the Amtrak COVID refund policy states that you’ll be provided with a full refund if you are not fit to travel with Amtrak.