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Does Southwest have a live chat?


If you have chosen to fly with southwest airlines for your next trip and want to get quick help regarding your flight booking, then Does Southwest have a live chat is an obvious question. Southwest airlines have multiple modes of communication, and one of them is the live chat feature. Live chat allows passengers to get instant help from the southwest agent in no time. Here are the detailed instructions on how you can contact Southwest over a live chat method. 

  1. Get hold of your smartphone and download the latest version of southwest airline's mobile application using the app store. 
  2. Install the application and log into your southwest account using a username or password. (create one if you do not have one).
  3. Navigate the menu option in the upper left-hand screen and click on it. 
  4. Scroll down on the drop-down menu to find the 'contact us' option and click on it. 
  5. You will immediately see a chat icon popping up, so tap on it to start a conversation with the live representative of the southwest airline. 
  6. This way, you can get an instant response to your issue, and the executive will help you till the problem revolves, or you are completely satisfied. 

The live chat option is available for a specific time, i.e., from 6 AM to 8 PM (central standard time) so make sure to check the availability of agents before reaching out. Moreover, you can seek help from the Southwest via phone calls or social media such as Whatsapp and Facebook messenger. 

Does Southwest have free messaging? 

Yes, Southwest has free messaging for all their passengers who board the flight. Apart from many other in-flight services, free texting is now available for all southwest flight ticket holders. Passengers who wish to use the free texting feature while flying with southwest airlines need to download the latest version of the southwest mobile application. You are now needed to put your phone on airplane mode and turn on the wifi. Finally, open the southwest app to enjoy the free in-flight service along with entertainment and other perks that southwest airlines offer. Enjoy the texting service to get connected with your family member, friends colleagues and let them know your real-time updates.

How do I connect to messages on Southwest? 

To get access to the free in-flight entertainment and free texting on your southwest airline flight, you can follow the below steps:

  1. First of all, put your mobile device on airplane mode to access the Southwest free wifi. 
  2. Now open your wifi from a mobile setting and go to "southwestWiFi" from the list. 
  3. Follow the prompted steps to connect with the free wifi network and open the browser to enter your details. 
  4. Finally, launch the southwest mobile application and enjoy the free message service.

Passengers are allowed to use the free entertainment, movies, texting, flight tracking services at no extra cost, which means these services are inclusive of your ticket. 

How do I get free iMessage on Southwest? 

Use the free iMessage service on your southwest flight by following the below steps:

  1. Open the settings on your iPhone and put the device on airplane mode.
  2. Search for "southwestWiFi" to connect with this network.
  3. You will be redirected to the web browser through an URL.
  4. Your device will be connected to a wifi network so you can enjoy texting and use the iMessage for free to text other Apple users. 

However, if you wish to get access to the internet, you must pay $8 per day to use other internet-related things.

Does Southwest Airlines have an online chat? 

Yes, The live chat feature of the Southwest is available for all the passengers. You can download the latest southwest mobile application on your android or iOS, go to the menu options, and choose the 'contact us' option. You will instantly see the live chat pop-up, so click on it and get the required help. 

How do I contact Southwest about a complaint? 

You can escalate a complaint with southwest airlines by following the steps below:

  1. Open the official Southwest Airlines website. 
  2. Scroll down and go to 'contact us' under the need help option. 
  3. The following screen will show you many options to connect with the airline customer service.
  4. Choose any one of them and file your complaint with southwest airlines. 

Passengers can choose to call, drop a text from an official mobile app, use social media sites like WhatsApp or messenger, and email their complaints.