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How do I cancel my flight on Go Air?


If you no longer wish to travel on your scheduled journey date with Goair and want to get the answers to how to cancel a Goair ticket online, then follow the steps given below:

  1. With the help of your desktop or mobile phone, browse the official Goair airlines website through a reliable web engine.
  2. Now go to the 'manage booking' section on the homepage. 
  3. Click on it to enter your ticket PNR number and passenger's name, then click the 'go' button.
  4. Your flight details will appear on the following window, where you need to navigate the cancel button.
  5. Click on the cancel button and give the confirmation and reason behind your cancellation.
  6. You will receive a confirmation of the same on your registered mailing address.
  7. At the same time, you can apply for a refund immediately if you are eligible for it. 
  8. Please provide a few details, fill out the refund form, and then submit it to get the refund of your canceled flight in the original payment mode. 

Can we cancel the Go Air flight? 

Yes, passengers can cancel their flight booking with Go Air if they have other plans or emergencies. The flight cancelation process can be done in two ways:

  1. Passengers can visit the official website and go to the manage booking section to find their flight. Now navigate the cancel button and click on it to cancel your reservation; you will be asked to get the refund on the same window, so choose the appropriate option and follow the on-screen instructions to successfully cancel your goair flight and get the refund for the same.

  2. Besides this, passengers can contact the go air customer support executive over a phone call, live chat, email, or social media and request them to cancel their flight on their behalf. The customer support team of Goair is active 24/7 on all modes of communication. 

If you are confused about how to cancel your Go Air booking online, you can visit the official website's manage booking section and then cancel the flight from there.

What is the cancellation policy of Go Air? 

The cancelation policy of Goair airlines is highlighted below:

  • The 24-hour risk-free policy of the airlines allows passengers to cancel their flight at no extra cost on the same day of booking. 
  • A cancelation fee applies on all the canceled tickets after the risk-free period, that is, after 24 hours of booking. 
  • The refund is provided within 7 to 10 working days in the original payment mode once the authorized person has successfully issued it. 
  • The refund of your canceled reservation depends on many factors like ticket condition, type of ticket, route, time left in departure, destination, etc. 
  • No refund is provided to the non-refundable ticket cancellation. However, passengers are eligible to get the travel credits for the same, which are redeemable on the next booking with the same airline. 
  • A complete refund is provided to the passengers who could not board the flight due to emergencies like the death of an immediate person. Passengers are required to show relevant documents.
  • Refunds could be requested manually via the official website or through the customer executive of Goair. 
  • No refund is provided if you cancel your flight at the time of departure.
  • In order to get the full refund, passengers must cancel their flight within 24 hours and at least seven days prior to departure time. 

What happens if Go Air cancels flights? 

The Goair can cancel your flight only in two situations; one is when the passenger does not show up at the airport at the time of departure. The other is when the airlines face any emergency occurrence like natural calamities, pandemics, government orders, etc. When go air cancels the flight due to emergency situations, passengers can claim a refund. 

How much is the cancellation fee for GoAir? 

The cancellation charges are up to INR 2950, depending on the condition of your ticket. The go air ticket cancellation charges keep increasing as the departure date approaches. Make sure to cancel your flight within 24 hours to avoid paying any extra charges to the airlines. 

How do I get a refund if I cancel my flight on GoAir? 

Passengers can get a refund immediately after canceling their flight as per their eligibility. However, if you did not get the refund option, you may contact the Goair customer support executive and ask away your query regarding the refund. The customer support team of Goair is available on the phone call, live chat, email, and social networking platforms like Instagram, Facebook, Twitter, etc.