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How Do I Get a Refund From AirAsia?

You recently booked a reservation with AirAsia, but you are in a situation to cancel your flight you are unable to cancel because you have no idea how you can cancel your tickets and apply for a refund then complete reading the below passages and the points. In AirAsia Airlines, you have the option to cancel your tickets in some instances, read the conditions before you cancel your AirAsia flight, and apply for a refund.

To get a refund from AirAsia, you need to visit support.airasia.com and click on chat with AVA. Once the chat is open, write your query about a refund and follow the chatbot instructions to complete the refund request process.

How do I contact AirAsia for a refund?

In order to apply for a refund, you first need to cancel your AirAsia flight. If you could not figure out how to cancel your flight tickets, the steps are given below for your reference.

  1. Browse the website of AirAsia. 

  2. You will find manage booking in the dashboard. Click on the button.

  3. Enter your last name and your booking number.

  4. Click on the flight you want to cancel and then confirm.

  5. You might or might not have to pay the cancellation charges.

  6. After the cancellation process, you will get a confirmation message to your email id that you have registered.

Contact AirAsia Via Refund Request Form

After canceling the tickets, you can apply for a refund. If you have already canceled the tickets, use the below points to get a refund and if you haven't canceled your Air Asia tickets, use the above point and then go through the refund steps.

  • Go to the page of AirAsia.

  • Click on the manage booking option, and enter the details of your last name and your booking number.

  • Then click on the refund request form.

  • Click on the type of refund and type the reason for your refund.

  • And then submit the refund request form.

What is AirAsia refund policy?

If you ever need to cancel your AirAsia tickets and want to request a refund, be sure to read AirAsia's cancellation and refund policies. The refund guidelines are listed below go through the points to make your cancellation and refund process easier.

AirAsia refund policy:

  • You will be eligible for a complete refund if you cancel your AirAsia tickets within 24 hours of your booking.

  • Passengers who have canceled their flight and applied for a refund have the option to get the refund in the credit account of AirAsia or to the initial mode of payment.

  • You are also eligible for a full refund if AirAsia cancels your scheduled flight.

  • If you have not booked your AirAsia from the official website, you will have to contact the airline to know about the refund.

  • If you have booked your tickets from an agent, then you will have to contact them regarding your refund process.

Does AirAsia refund money?

Yes, Air Asia provides refunds under certain conditions. Go through the refund policies of Air Asia above before canceling and applying for a refund. You can read the below procedure on how to request a refund from AirAsia.

  • Visit the AirAsia website.

  • Then hover on the dashboard and click on the manage booking option, and type your last name and your reference number.

  • Click on the compensation request form.

  • Select the type of refund and give the reason for your cancellation with AirAsia and the refund.

  • Lastly, submit the compensation request form.

How long does AirAsia take to refund?

AirAsia may need 7 to 15 days to process your refund after receiving your request following cancellation and request for a refund. You can also track your AirAsia refund status after your refund request. The refund also depends on the type and class of your tickets. 

How do I claim my Air Asia refund?

You can use the AirAsia refund contact number +91-80-46676700 to request your refund, but if you don't like long waiting on hold, then request a refund from AirAsia using the below chat process.

Live chat:

  • Using any of the browsers, visit the AirAsia website.

  • There will be a floating AVA option that you can select at the right corner of the page.

  • When you select the option, a chat window will show up on your screen.

  • Following the greeting, you will have a variety of options to choose from.

  • Either choose the option I want to claim a refund or type a refund and enter.

  • Lastly, send your refund request.


Always keep in mind that whenever you are processing your refund after canceling your tickets, you must be aware of the rules and conditions of the cancellation and refund policies. You can also find the AirAsia refund contact number to inquire about the refund and refund status.