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How Do I Speak to Someone at Amtrak?


If you want to speak with someone at Amtrak for reservations and customer service then dial 1-800-USA-RAIL (1-800-872-7245), For hearing-impaired users make sure to dial TTY 1-800-523-6590. If you want any information regarding group travel booking, kindly dial 1-800-872-1477, whereas the international visitors need to dial 1-215-856-7924 to solve their concerned queries.

Do you want to know the status of your train or need any other information? Do not worry, as you can connect with Amtrak anytime via its several modes of communication. Here you can check out all the contact options to contact Amtrak customer service representative. Moreover, if you wonder how to access these, you can visit the contact us page of Amtrak at amtrak.com.

Several options to connect with Amtrak representative

Phone call:- The company provides phone numbers for almost every department. You can get the best number that is mentioned below.  Use it to connect to Amtrak.

Amtrak customer service phone number

  1. Reservations & Customer Service  1-800-USA-RAIL (1-800-872-7245)
  2. International Visitors 1-215-856-7924
  3. Group Travel Requests 1-800-872-1477
  4. Amtrak Guest Rewards 1-800-307-5000
  5. Amtrak Vacations 1-800-AMTRAK-2
  6. Report an Accessibility Issue 1-800-USA-RAIL
  7. Advertising Inquiries 202-906-4020
  8. Amtrak Police to Report suspicious activities & emergencies: 1-800-331-0008 or Txt-a-Tip to APD11 (27311)

Chat support:- You can also connect with Julia, the virtual assistant of Amtrak. You can type your question to get the answers from Julia, 24/7.

Email support:- You can also use the email support of the airline to share any feedback, complaint, compliment, etc.

Social Media:- The Amtrak is also available on various social media pages, like Facebook, Twitter, Instagram, etc. You can send direct messages or post your query to Amtrak by following its social media pages online.

Write to Amtrak:- If you need to share any complaint copy, letter, or other documents, you can also mail Amtrak using its mailing address available online.

How do I contact Amtrak by phone? 

If you need instant assistance and contact a representative via Amtrak phone number, the process is very simple. In case you don't know, follow the listed steps below.

  • Dial the Amtrak customer service number 00 1 215-856-7924 on your phone
  • Now listen carefully to the IVR instructions on your mobile
  • From there, choose the most suitable option that matches your query.
  • Say agent or Press 0 to speak to a live agent and wait on the call.
  • Now, as soon as a live agent comes on call.
  • You can clear all your queries at the same time. 

Hence using the Amtrak contact number, you can connect with the representative anytime. Now let's check out further to get more details about Amtrak customer service.

Does Amtrak have 24/7 customer service?

Yes, Amtrak has 24//7 customer service to look after your queries. To get information and purchase the ticket, you can dial its toll-free number  1-800-USA-RAIL (1-800-872-7245) available 24/7. You can get the other numbers from the customer support page of Amtrak online. Besides Amtrak customer service number hours might vary from region to region and department wise, you can get the details online.  You can also take help from Julia, the virtual assistant available 24/7 to help with your query.  Moreover, you can also get in touch with the airline via its social media handles all the time.

How do I talk to a live person at Amtrak?

To talk with a live person at Amtrak, call at 1-800-USA-RAIL, You will get connected with the virtual agent "Julia" that helps you to provide all the information you need in a user-friendly manner.

How do I text Amtrak?

While you book your ticket, you get an option to receive text alerts directly to your mobile phone. The text alerts to update you about the delays and other information directly to your hand.  To get these alerts, you can click on the option to receive text alerts while booking your tickets at Amtrak.com. There you can put the number of your phone that you will carry when traveling. It must have a U.S number so that the system could work. 

Can I email Amtrak? 

Yes! You can email Amtrak anytime using the Amtrak customer service email link available online. Using email support, you can share feedback, experience, complaint, etc. The process of emailing is quite simple, but if you have no idea, go through the guided instruction below.

  • Launch the website of Amtrak and locate, contact us link at the bottom of the homepage, click on it

  • Click on the email-us link at the left of the new web page

  • You get to see a form like structure; there fill in all the information

  • Now, click on the Submit button

  • Once done, your email is forwarded to the appropriate dept. 

  • You can expect the response within 24 hours from the time you sent the email

Where can I complain about Amtrak? 

There are several options for you to share the complaint about Amtrak. Here are all the options below for your reference.

  1. Via phone call
  2. Chat support
  3. Via Email
  4. Via Social Media
  5. Via Mailing Address
  6. Through Feedback link 

You can access these options from the customer support page of Amtrak online. Moreover, all the options help you reach out to Amtrak in one way or another; you use the Amtrak customer service phone number to share your complaint directly.