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How do I speak to someone at Air New Zealand?

How do I speak to someone at Air New Zealand?


Air New Zealand is the primary airline of New Zealand that covers several destinations. The Air New Zealand head office is present in Auckland, New Zealand. You can get a wonderful experience once you travel with them. The humility and the will to provide the best for their customers is what speaks for them. When you face some uncontrolled situation, you can contact their customer service.

To connect and speak with someone at Air New Zealand, dial the telephone number 1800 132 476 or +1-802-357-7082 from Monday to Friday 9:00 am - 5:00 pm (NZ time). You can also send a fax at +64 (0)9 256 3531. To get the detailed procedure for speaking with Air New Zealand agents using a phone number is discussed below.

Steps to Speak With Someone Via phone number:

To speak with an Air New Zealand agent via phone number, go through the following steps:

  • Visit the website of Air New Zealand,
  • Look for the Help and Contacts section.
  • You can get the Air New Zealand contact number in this section.
  • Proceed to call their general query number, 0800 737 000 or +1-802-357-7082(less waiting time).
  • It would be best if you listened to the IVR to get them to speak to you.
    • The instructions of IVR are as follows:
    • Press 1 for the language selection.
    • Press 2 for the bookings.
    • Press 3 for the lost and found.
    • Press 4 to repeat the menu.
    • Press #to speak to the representative of Air New Zealand.

When you listen to the instructions carefully, you can get through them quickly and talk to their representative.

Via social media:

Social media is the customers' most commonly used customer support method, as you get more rapid replies through these modes. You can use Instagram, Facebook, and Twitter accounts to get hold of their official accounts. Message them and get the response within a few hours. You can visit their website to get the link to their social accounts. As soon as you get access, you can message them from your social media account.

Via chat service:

  • Chat is the most instant way to put your query in front of customer service. You can take the following steps to get assistance from their chat service:

  • Go through the official website of Air New Zealand

  • Click on the help and contacts.

  • Click on an icon indicating Need some help.

  • A chatbot will appear in front of you. Now you can chat with a virtual assistant and get the solution to your issue within seconds.

  • You can end the chat process when you click on End Chat.

  • You can contact them much faster if you prefer the chat over the Air New Zealand phone number and if your query is urgent.

Via email:

You can send your query via email to them in the following steps:

  • Visit the official website of Air New Zealand.

  • Look for the help and contacts section.

  • Click on Send us an email in the other contact information section.

  • Select from the options complaint or query.

  • Write them in detail and send the rest of the elements in an email.

  • Click on submit.

  • They will respond to your question within a few days.

All these modes are easy ways to contact them. The Air New Zealand call center hours are 24 hours for the passengers. You can take any method and see your convenience to talk to them. You can use email mode if you can wait for the response and your query is not urgent, as questions are responded to according to the serial order received.

Does Air New Zealand have an email address?

Air New Zealand does not provide any specific email to contact customer service. But you can send your query to them once you visit their website and send us an email option. You will get a form that you can submit via your email. Air New Zealand will respond to you with the revert via email.

They use email to update your flight and give you information about the latest offers. The passengers can get Air New Zealand customer service via email once they submit their Email form.

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