Does Lufthansa have a live chat?


Yes, Lufthansa airlines provide customer service Chatbot assistance called "Elisa". Live chatbot Elisa is available 24/7 to help you with any query related to rebooking, refunds, cancellation, and much more. You can connect with the Lufthansa live chat via the Chatbot option on its customer support page mentioned below.

Link to access Lufthansa live chat: https://www.lufthansa.com/digitalassistant/webchat.html

Procedure to contact Lufthansa Live Chat:-

  • You can go to the customer support page, and from there, click on the Chatbot icon.
  • Once you click on the icon, a message box will appear.
  • If you get a link related to your query, click on it or else, type speaks to the representative. 
  • The Chatbot will ask a few questions, answer them.
  • Once you answer the question, you will get connected to a live person soon.
  • Once connected, you can resolve your queries.

Besides live chat, you can also connect the Lufthansa using other modes of communications given on the customer support page, like email, phone calls, etc.
Using the above steps, you can connect with Lufthansa live chat anytime. Moreover, if you want to know about other options to reach a live person, you can keep reading the information below.

How do I reach a live person at Lufthansa?

A passenger needs to dial 1-800-645-3880 or 1-802-321-4931 when it comes to reaching or speaking to a live person at Lufthansa. After dialing the helpline number, You have to remain on the line until your call gets transferred to the agents. 

Steps to reach Lufthansa live person:

  • Dial the Lufthansa customer service number
  • Listen to the phone menu instructions.
  • You have to say speak to the representative.
  • By doing this, you will be able to contact Lufthansa live person in a few minutes.

You can reach a live person at Lufthansa customer service using other several methods also, which are given below. To access any of these, you can visit the Lufthansa support team on the official website of Lufthansa.

Chat support:  You can connect with Lufthansa via the live chat option on the customer support page. To connect with the live agent, you can follow the instruction given above.

Email support: You can connect with the Lufthansa representative using its email support. Though it's time-consuming, you can speed up the process by mentioning an eye-catching subject and giving detailed information in your email.

Social Media: The Lufthansa support is all time live on their social media pages. So if you prefer social media platform, you can follow the airline on social media pages like Facebook, Twitter, etc.

Following the methods above, you can speak to the Lufthansa live person anytime. They are available 24/7 via various channels. Visit the Lufthansa customer support page to get more troubleshooting links and information.
Wrapping Up: - Lufthansa Airlines is always available to assist you with your queries. You can get in touch with the airline anytime using its various source of communication.