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How do I contact Porter Airlines Customer Service?

How do I contact Porter Airlines Customer Service?


Porter airline has been providing the best facilities and amenities to its passengers. You can now avail the best services on the airline during and after your travel. Have reservations at Porter airlines and need customer assistance regarding your flights, Porter Airlines Customer Service can help you with all your flight-related issues. Porter Airlines offers its travelers different modes like call, email, or live chat to contact customer service. Read ahead to learn how do I contact Porter Airlines Customer Service!

How do I contact Porter Airlines?

Travellers who are wondering how to contact Porter Airlines, can contact the Porter Airlines customer service team at  1 (888) 619-8622 and get the perfect resolution to all their issues. In this article, you learn step-by-step information about how do I contact Porter Airlines? You can talk to a live person at Porter airlines by going through the steps that are mentioned below.

Steps to contact Porter Airlines:

  • The first step is to go to the official website of Porter airlines and go to the “Contact us” page at the bottom of the page. Then just click on the “Help and contact” option.
  • This will open the new web page where you will find helpline number 1-888-619-8622.
  • Once you call on the number, you will hear the IVR. You will get various keys that you will have to input based on the issues troubling you.
  • You will have to press 1 for the queries like:
  • Change or cancelation of the flight
  • Queries related to the Cancelation fee
  • Managing the booking
  • After that, you will have to press 2 to select the language in which you are comfortable speaking to the live persons. You can choose one from many.
  • When done, you will have to press 3 to get in touch with the customer support persons. The customer support person will help you out to resolve the issue.

Alternative ways to Contact Porter Airlines Customer Service

Porter airlines provide its customers various options to resolve their issues through customer support. You can either mail your query to them or dial a customer service number to reach the customer representative. You can also connect with a customer agent through the live chat option. Below are the methods to Reach Porter Customer Assistance. 

Through Phone

Contacting Porter Airlines customer support by phone(1-888-619-8622) is the easiest method of all. Above in this blog, we have explained Porter airlines customer service phone number for various purposes. Besides that you can learn the step by step procedure to reach a Porter airlines customer representative team by phone:

  • Open the Porter Airlines website.
  • Navigate the Customer service page.
  • There you will find the option to call the airlines along with the customer service number.
  • Copy the number and dial it to reach customer support by phone.

With these simple steps, you can have customer assistance on Porter Airlines Customer Number.

Through live chat

  • Visit the Porter Airlines help page on your browser.
  • You can find the chat option below the 'Let's Chat' heading.

You can ask about all your queries by chatting with a customer representative. However, the chat option is only available within reduced business hours.

Through Email

To resolve your queries through the mail, follow the below steps:

  • Open the browser and visit Porter Airlines official website.
  • Scroll down the home page and click on the 'Help & Contact' option under the Customer Service tab.
  • The Help & Contact page will open up. Select the category in which you are facing the issues.
  • All the FAQs related to the issue will appear. If you still can not find the answer to your problem, visit the customer service page of Porter Airlines.
  • Under the email icon, click on the feedback form.
  • You can fill the form with the description of your issues and mail it.

Once the form reaches the customer support team, a Porter Airlines live Assistance representative will connect with you to resolve your issues.

Porter Airlines Customer Service Phone Number

For Flight reservations or other inquiries

Toll-free:  1-888-619-8622
Telephone:  416-619-8622
Voice relay service: TTY - dial 711

Business hours:

Mon to Fri 5:30 AM to 11:00 PM ET
Sat to Sun 6:00 AM to 10:00 PM ET

For Disability assistance

Toll-free: 1-855-542-3707
Voice relay service:  TTY - dial 711

 For baggage claim

Telephone: 416-619-8584

For lost & found items

Telephone:  647-826-7094

Some General Issues Regarding Which You Can Call The Porter Airlines Customer Support?

The customer service centers at Porter Airlines can solve many of your issues. Some of them are:

  • Queries related to Porter airlines booking, cancellation, and changing flights
  • Getting booking or refund status
  • Issues regarding seat assignment, baggage policy, and check-in policy
  • For other feedback and complaints related to the flight experience.

Therefore, for all flight-related queries, you can contact Porter Airlines Customer Support. With these methods, you can reach customer support with ease.


How to get the best flight deal by Porter airlines?

There are various options to connect to avail of the best flights deals at Porter Airlines. But if you are not aware of the possibilities that you can use & get the best deals out from Porter, then for your reference, you need to go through this paragraph & you will quickly get the best flight deal with Porter, without any hustle or bustle.

The following are the ways you should use to avail of the best flight deals from Porter Airlines:

  • Via Customer Care Representative: If the customer will call directly to the customer care executive to get the best flight deals, then it is possible that you could get the best deals for your destination. But before that executive tries to check whether any availability of deals & offers is there or not on your fare type or chosen destination.
  • Through Website Support: Customers can avail of this option too for searching best flight deals at Porter Airlines. To use this tool, you have to visit the official website of Porter & therein, after booking your reservation & before payment process, you can have deals & offers for your flight ticket that you can easily avail & get your reservation end.
  • Use Flyer Program: the flyer program is also one of the best options to get the best deals because in this program airline provides & encourages the customer to enroll in this program & get points that they can redeem for their air travel & with other rewards.

Is it cheaper to buy tickets directly from Porter Airlines?

It generally depends upon the situation like what type of fare type you want to avail or depending upon your destination that you booked air ticket for because most of the time getting air ticket directly from the Porter Airline ticket counter window is expensive & very less preferred by the customers to go in this way of buying an air ticket. 

Are Porter Airlines flights get affected by COVID-19?

YES, Porter Airline got affected due to the COVID-19 pandemic & many of its flights were cancelled because of this pandemic situation. But after pandemic effects get to the downfall, now Porter Airlines services are into business & they follow the guidelines & all the preventive measures that are applied due to COVID-19.

Can I buy a Porter flight ticket via Phone? 

YES, customer care representatives will surely help you get your reservation done through call services because, in some scenarios, customers aren’t able to get flight booking through the official website or ticket counter window, so in that case, you may take appropriate help from customer care representative.

Does Porter airlines provide 24/7 Customer service? 

Yes, Porter airlines have their services running 24/7 in case customer needs immediate help & consult from the experts. With Porter airlines customer service 24 hours, customers can connect with the executive at any time & from any place in the world. 

What happens if I cancel my Porter Airlines flight? 

Suppose a customer cancels their reservation within 24 hours of booking. In that case, full refunds are given back to the customers & if the ticket cancellation is after the 24 hours of purchase, then charges are applied onto your flight ticket after that remaining amount is given back to customers.

Helpful Links

How Much Does It Cost to Change A Porter Flight?

How to Upgrade Seats on Porter Airlines to Premium Plus?

What Happens If Porter Cancels a Flight?

What is Porter Airlines Refund & Cancellation Policy?

How Can You Manage Porter Airlines Booking? 

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